Course curriculum

    1. How to use this course

    2. Resolving Conflict in the Workplace Introduction

    1. Course Overview

    2. Manual Front Cover

    3. Personal Action Plan

    4. Table of Contents

    5. Section 1 Conflict

    6. Section 2 Negotiation

    7. Section 3 Communication

    8. Section 4 The Difficult Conversation

    9. Section 5 Manager as Mediator

    1. Introductions to Conflict

    2. Personal Perspectives About Conflict

    3. Assessing Your Conflict Style

    4. Conflict Style

    5. Personal Reflection: Conflict Style

    6. Sources of Conflict

    7. Personal Reflection: Conflict Analysis

    8. Reflection Journal

    1. Assessing Your Attitude

    2. Principles of Negotiation - Positions & Interests

    3. Life of Brian

    4. Position & Interest Exercise

    5. Hagar Negotiation

    6. Negotiation Roleplay

    7. Reflection Journal

    1. Communication Climates

    2. Defensive Communication Climate Exercise

    3. Supportive Communication Climate Exercise

    4. Communication Skills: Listening

    5. Empathetic Listening Exercise

    6. Communication Skills: Questions

    7. Formulate questions for the following statements:

    8. Reframing

    9. Reframing Exercise

    10. Reflection Journal

    1. Self Reflection Analysis of a Difficult Conversation

    2. What Happened Conversation

    3. The Feelings Conversation

    4. Reflect Emotion

    5. The Identity Conversation

    6. Difficult Conversations: Exercise Worksheet

    7. The Learning Conversation

    8. Practice the Learning Conversation

    9. Three Part Assertion Message (“I” Messages)

    10. Reflection Journal

About this course

  • $850.00
  • 57 lessons
  • 6.5 hours of video content

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